Seller FAQ


Dear Sellers of IndianAstroExperts Platform,

We get lot of queries from Sellers most of which are very common. Below are some Most Frequently Asked Questions (FAQs) which may help you get more clarity on Selling on Platform:

When will I get my Payment?

You will receive payments for your sales within 30 days of delivering the products. Please note we also do not get our commission on sale till you get payment as per RBI guidelines related to marketplace functioning. We therefore would like to give money faster to you since that helps us also. You need to make sure the status of the shipment is changed to “Shipped to Customer” with valid tracking details by logging to your vendor panel. For any finance related query send email to . If you are a new seller, your first payment can take upto 45 days since we need that time to setup your account for electronic payments..

What is your Commission/platform fees percentage?

Our commission can be different with different vendors and will be mentioned in our agreement with you. With most vendors its 15% + applicable tax w.e.f 01-Dec-2017

I uploaded products but they are not live on my shop. Why?

We review randomly some of the product uploads to make sure the photo quality is acceptable and the products are not illegal/offensive in nature. We may hide/unpublish your products for review in which case they can take max 24 hours to appear in your shop on

I have received an international order. How do I ship?

For international orders, currently we provide bundling services to our sellers. Which means for international orders only you need to send the products to our IndianAstroExperts Platform office in Noida. The address to ship the products is in the bottom of the shipment email you receive. Please send correct shipment label/paper with your product when you send it to IndianAstroExperts Logistics service. We will not be liable for product being shipped to wrong address given on shipment label. We will charge separately for our logistics service.

Do I need to invoice the customer?

Yes, invoicing to customer and any taxation related to either domestic or international sale is strictly your responsibility. is a platform like which provides selling related services and therefore charges service fees on the sale from you.

How do I get more marketing support from IndianAstroExperts Platform? is a neutral platform and supports marketing of seller shops in a neutral manner. However, we promote sellers which update/add products more frequently, have great photo quality, have good dispatch history with minimum refunds and have good product price/quality. We do have paid marketing support for promotion which you can request from your vendor panel after buying requisite marketing packs.

Do you have any listing charges?

Listing charges will be applicable as per your agreement. You are free to upload as many products you want on chargeable basis. For most vendors the listing charge is 0.

Do you provide support in uploading the products?

Yes, we have a outsourced seller product marketing support team which charges Rs. 100/- Per Product for uploading your products. We will be happy to connect you to them if you need uploading support. They may offer a discount based on number of products you want to upload.

How do I login to my Seller panel/dashboard?

Please login to your Seller panel/dashboard along with your email id and password

How will I know if I received any order?

We send you instant email for any order received by you. Also the orders will be available to view in your Seller panel/dashboard.

How do I update tracking details of the shipment?

Please visit to orders listing section of your dashboard and put tracking details by selecting “mark as shipped”. Please make sure any search filters are not clicked if you do not see your order.

Do I need to sign any physical agreement?

Yes, you need to sign a Physical agreement with which we will mail it to you during signing you up  or you can reply with your details and confirmation in an email as well.

I have forgotten my vendor panel password. How do I reset it?

Please send email to  to reset your password.

Hope these answers to your general queries will help you.

Hope these answers to your general queries will help you.

Thanks for your time. Enjoy Selling!


IndianAstroExperts Platform Team Platform – #1 Indian Astrology & Online Puja Marketplace